520.740.1050 info@tucson-garage.com

Reviews

From 62 reviews
Patricia Deridder

On time, friendly and honest

Response from business owner

Thank you for the review, Patricia!

via Google
Allan Carroll

Jake did a great job. Very knowledgeable and explained everything.

Response from business owner

Thank you for the review, Allan. We will be sure to let Jake know!

via Google
roselie revilla

Raymond did great job in our garage door💪

Response from business owner

Thank you for the rating, Roselle!

via Google
Garry Buck

I've been getting service from A-Authentic Garage Door for 18 years. They have always done a great job for me, i"m a very satisfied customer.

Response from business owner

Thank you, Garry, for being a long-term customer! We truly appreciate your business.

via Google
Gail M

Very good job. Thanks so much

Service man very nice and explained a lot

Jennifer Hansen

Jake is very knowledgeable and everyone at company is extremely responsive. I would definitely call them for any future needs with my garage.

Response from business owner

Thank you for the recommendation Jennifer! We appreciate you choosing A-Authentic.

via Facebook
Ernest S.

The experience was the wonderful. It was same day service, and the repairman was very knowledgeable. I would recommend this company for your future garage door needs!

Response from business owner

Thank you for the review Ernest! We appreciate you choosing A-Authentic for your garage door needs.

via Google
Alma Ruiz

Very happy they resolved the problem the same day with a new motor.

Response from business owner

We are happy that you are happy, Alma!

via Google
Ron Parham

He arrived on time, solved the problem immediately, very good job

Response from business owner

Thank you for choosing A-Authentic, Ron!

via Google
Ann Gertz

Garage door got stuck and had to manually open door. Called A Authentic and technician, Jake, was out within 3 hours. Great personality and really personable. Completed the job within an hour and was so reasonable. This is the place to go …

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Response from business owner

Thank you for the great review! Thank you for your business we really appreciate it!

via Google
Sea Fin

Garage door spring broke and opener attempted to do its job leaving a path of destruction in its wake. Called on a Saturday and they came out the same day. Jake was the consummate professional. All appears to be intact.

Very satisfied.

Response from business owner

Thank you for the recommendation! We greatly appreciate you choosing A-Authentic.

via Facebook
Gloria Cornidez

Jake is professional! Outstanding service and quick response.

Response from business owner

Thank you for the review Gloria, we'll be sure to pass it on to Jake.

via Google
Eleanor Sergi

I backed my car without shutting the rear passenger door, knocking the garage door off its rails (don't ask). After an attempt to pound the rail into submission, the door assembly was in far worse shape than after initial impact. Flint …

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Response from business owner

Thank you for the review, Eleanor, we'll be sure to let Flint know.

via Google
Bonnie Pile

This company is Great ! Prompt, knowledgeable, fair and friendly.

Response from business owner

Thank you for the nice review and especially for your business!

via Facebook
Carla O'Leary

My installer Jake did a fantastic job. Jake walked me through all my options so I could choose the best one for my home. Once I made my decision, he was thorough, fast, efficient, and courteous all the way. He then walked me through the …

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Response from business owner

Thank you for the review. We will let Jake know!

via Google
Jim Chinnis

Excellent job. Jake was very thorough. A number of things were corrected and everything works great again.

Response from business owner

Thank you so much!

via Facebook
Robert Koehler

Knowledgeable, friendly....will use again and will recommend to others

Response from business owner

Thank you, Robert, for choosing and recommending A-Authentic!

via Google
Dallerie Riesland

Honest, friendly family-owned and operated business

Response from business owner

Thank you for the review Dallerie!

via Google
Joyce Tominaga

Had a garage door fall recently after a friend replaced the motor and installed a key pad. Unfortunately the installer friend did not connect the motor to the garage door at the correct level. A-Authentic came out within 3 hours of my call …

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Response from business owner

Thank you for the review, Joyce. We are very glad all are safe and we were able to help you.

via Google
Bernie Isabelle Cano

Our garage door spring broke late Friday night. We tried to call the company that installed it, but kept getting a recording because they do not work on weekends. Even their emergency extension had a message.. I called A-Authentic on …

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via Facebook
Darren Lew

Jake was friendly and professional. He gave us the same discount given to my sister in-law. What more can I say. I would definitely recommend this business.

Response from business owner

Thank you for the review Darren! We will let Jake know too.

via Google
Barbara Baitzer

I had great service. The cable broke when I was opening the garage door, trapping my car inside when I needed to leave for an appointment. Jake was there quickly, explained what happened, what I needed and fixed my door. I was able to …

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Response from business owner

Thank you for calling us, Barbara. We will be sure to let Jake know of your review!

via Facebook
Bob Murray

Technician Jake was awesome! Very friendly, knowledgeable and informative. I had an older door with outdated parts. He was able to get the job done very quickly.

Response from business owner

Thank you for the review Bob. Well be sure to let Jake know!

via Google
Lisa Metcalf O'Neill

Excellent service- Jake was great! Highly recommend.

Response from business owner

Thank you for calling us, Lisa. We will be sure to let Jake know of your review!

via Facebook
Analouisa Peralta

We had our garage door serviced by Jake at A-Authentic. He was awesome, very knowledgeable and informative. It is obvious he enjoys his craft. Great customer service, I highly recommend them.

Response from business owner

Thank you for choosing A-Authentic! We appreciate your review and will let Jake know about your comments.

via Google
Don Lively

We were very pleased with the level of professionalism and knowledge A-Authentic's tech, Jake showed in addressing our two 12-year-old openers. He got us up and going in one visit, the pricing was competitive and he gave us options from …

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Response from business owner

Thank you for your business Don! We appreciate the nice review and love referrals.

via Google
Don Lively

We were very pleased with the level of professionalism and knowledge A-Authentic's tech, Jake showed in addressing our two 12-year-old openers. He got us up and going in one visit, the pricing was competitive and he gave us options from …

read more
Response from business owner

Thank you, Don, for choosing A-Authentic. We will let Jake know of your review!

via Facebook
Dean Stith

Jake was awesome. We needed a Saturday service and was pleased that we could be accommodated with only a 1-day notice. Jake took the time to review the entire system and point out issues that may become a problem in the future. Repairs were…

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Response from business owner

Thank you for the review, Dean. We will be sure to let Jake know!

via Google
Dean Stith

Jake was awesome. We needed a Saturday service and was pleased that we could be accommodated with only a 1-day notice. Jake took the time to review the entire system and point out issues that may become a problem in the future. Repairs were…

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Response from business owner

Thank you for the review, Dean. We appreciate you as a customer and will be sure to let Jake know you were pleased.

via Facebook
Lindsey Floyd

They are the real deal. Reliable,honest, sincere. Jake Atkinson from A-Authentic Tucson Garage Door Repair was amazing. Jake Atkinson made the process so seamless and guided us thru some choices. Jake saved us quite a bit with his knowledge…

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via Facebook
James Patrick

Their service is far superior to other garage repair companies I have used in the past. They are honest and fair in their pricing. I would rate them 5 stars!

via Facebook
Geneva Escobedo

Jake provided excellent service and kept in touch regarding my appointment. I am very pleased with the company and will use them again.

via Facebook
Jennifer Jen

Outstanding service and friendly staff! Great customer service! Jake is Awesome! He came on Sunday within an hour of calling and had our garage door repaired. Thank you very much! Also very knowledgeable! 😊👍👍

Response from business owner

Thank you for the recommendation, Jennifer. Glad we were able to help!

via Facebook
Jim Bryant

Excellent +

I met Jake at the Home Show and he seemed to know his craft. I called A-Authentic and set up an appointment. Jake came out and solved ALL my problems and charged me a very fair rate. I would recommend A-Authentic to everyone!

Response from business owner

Thank you for the nice review, it was a pleasure to do business with you.

via Google
Paul Punske

Garage door lubrication and inspection. Jeremy was the technician. He was prompt, thorough and took the time to explain the status of the various components of the door system. Recommend Jeremy and A-Authentic.

Response from business owner

Thank you for the nice review and your business, I will be sure to let Jake know about the review.

via Google
Douglas Wolf

I highly recommend this company they were very prompt and very professional. Technicians Jake & Raymond had to move and rewire an existing opener and install a new opener and they did a great job

Response from business owner

Thank you for the review, Douglas! We appreciate your time and having you as a valued customer.

via Google
Ilene Quander

So most companies regardless what company or call they insist for you to purchase and replacement instead of doing the due diligence of trying to first determine the issue. Well kudos to Jake from A-Authentic garage door service. He was …

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Response from business owner

Ilene, thank you for the great review! We appreciate your nice comments and your business!

via Google
Barbara Douglas

Jake did an awesome job servicing our garage doors! He arrived early for the appt (but called and gave us the option of arriving early or arriving right on time) and he was efficient in the service. When he was done, he explained what he …

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Response from business owner

Thank you Barbara, it is always nice to receive a great review. It was a pleasure to do business with you.

via Google
Vee Cupo

Daniel the Service Tech went above and beyond! Quick and excellent service, great job, at a very fair price. I had a wonderful experience & I highly recommend Arizona Quick Response Garage Door.

Response from business owner

Vee, thank you for the review. We, A-Authentic, have purchased the Quick Response in Tucson, so when you need your door serviced again, let us know!

via Google
Cathy Scheirman

These are the only garage door people we will use! Jake is excellent. He is extremely knowledgeable, personable, professional and awesome!!! He took the time to explain what was wrong and make sure we understand. The work done was top …

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Response from business owner

Thank you for your review Cathy. We value you as one of our customers!

via Facebook
Naomi McDonough

Our garage door wouldn't open so I called A-Authentic Garage Door. The spring had broken which we were told was possible when we had a new motor installed 4 years ago. Showed me the spring, and sure enough it was sheared diagonally. …

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Response from business owner

Thank you for the review Naomi! We appreciate you as a customer. Thank you for your service to our country, too. ~NH

via Google
Mimi McDonough

A-Authentic came out once before, six months ago, for a sticky door. Last month the garage door wouldn't open. I called and they were out within 30 minutes, after saying it could take an hour, late on a Friday night. We were told the …

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Response from business owner

Thank you for the review Mimi! We value you as one our customers.

via Facebook
Bonnie Stephens

We had a problem and they were able to send their Technician, Flint Riesland out the same day. Flint was on time, polite, and informative...and solved the problem!

Response from business owner

Thank you for your business Bonnie, we thank you for your review and will be sure to let Flint know about it!

via Google
John Wickenden

Jake (the tech who serviced us) is obviously smart and very knowledgable. He has an air of authenticity, honesty, and competence – and he's a delightful guy. He performed an extensive array of work for us and we're very pleased.

Response from business owner

Thank you for the review, John! We greatly appreciate your business and support for our company. We will be sure to let Jake know.

via Facebook
Eric Balogh

Arrived on time and took the time to explain what was wrong with the old opener. Gave us options on what to do and explained all of them in detail. Had all the parts needed and done in under an hour. Great and friendly service. Veteran …

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Response from business owner

Thank you for the review, Eric. We appreciate your kind words!

via Google
Eric Balogh

Arrived on time and took the time to explain what was wrong with the old opener. Gave us options on what to do and explained all of them in detail. Had all the parts needed and done in under an hour. Great and friendly service. Veteran …

read more
Response from business owner

A pleasure doing business with you.

via Facebook
Russ Thatcher

Thank you so much for the quick, emergency garage door repair. Flint did a fantastic job! Thanks again!

Response from business owner

Thank you for the review, Russ! We greatly appreciate your business and support for our company. We will be sure to let Flint know.

via Facebook
Rebecca Fenn

Great service in a timely manner! Our problem was fixed and options discussed for continued maintenance, including tips for improved efficiency of our existing equipment. I would highly recommend A-Authentic Garage Door Service to anyone …

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Response from business owner

Thank you Rebecca for taking the time to leave us a review! We appreciate having you as a customer. ~NH

via Google
Braelyn Henry

I have nothing but great things to say about this company. My garage door broke this morning and from the first call I made to set up an appointment to Jake showing up was about 30 minutes. I couldn't believe how fast everything was …

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Response from business owner

Thank you for the review, Braelyn. We will be sure to let Jake know about your review! We greatly appreciate your business.

via Google
Rick M

What a joy to work with a business that actually wants your business and works to keep it. Unlike most residential companies i have dealt with in saddlebrooke area.

Used them for two different houses. Good work, fair prices.

Response from business owner

Thank you Rick for the 5-Star review! We greatly appreciate your business. ~NH

via Google
Aban Sedillo

The level of integrity and professionalism is unmatched. I was so impressed that I was able to get assistance at my home in less than an hour of my call. Jake is honest and explained everything to me as he investigated the issue. I’m proud …

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Response from business owner

Thank you for the review, Aban! We greatly appreciate your business and support for our company. We will definitely let Jake know!

via Facebook
mickey young

thank you for saving us, we hit our door and we really appreciate the same day service, and being able to get our door working again. thank you thank you thank you!

via Google
Kathy ORourke

Called and the representative was very friendly, helpful and thorough. Technician Bob was professional, honest, friendly and knowledgeable. I would highly recommend this company and Bob their technician. Thanks

Response from business owner

Hi Kathy – Thank you for the review. We really appreciate you taking the time to write one for us! ~NH

via Google
Jenny Flynn

Garage door broke, trapping our car inside. I called at around 8:00 AM- they diagnosed the problem over the phone (broken spring)- Repair person was out here by 10:30- fixed in about 1 hr. He tuned up the whole thing- its never run …

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via Google
Shelly Rockwell

this company is the bomb. I was so worried when my door was hanging crooked. they came out the same day and fixed it perfectly. they also told me what was wrong and how much it would cost before they started any work. Tucson garage door …

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via Google
Guy van Zijll

Repairman was early, did a great job, and the work was exactly as the quote I had received. Highly recommend this company. The name has actually changed to Sears Garage Services.

via Google
Andy Caa

Supports of their Local Schools, thank you from AzCAA (Student / Athletes COMPETE HERE !)

via Google
Meagan Floco

This is a great garage door repair company in Tucson, Az! Everyone is friendly and knowledgeable in the garage door industry! They provide great rates for their repair services and even walk you through the repair to educate their customers…

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via Google
Frank Polizzotti

I am so thankful for this garage door company! It took them no time to get here to fix my broken spring, and I agree with the other comment where I didn't feel like I was being sold anything like i have in the past with other companies. I …

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via Google
Katie Tacey

Fast service, the technician was on time and friendly. The prices are also good, they were the best I could find. I would definitely recommend.

via Google
Jessica Guggi

I love this company. They are quick and a good price. They also don't try to sell me things I don't need, like some companies do.

via Google
Pluto Zona

Excellent experience. I called them at 7:30pm on a Sunday and spoke with a professional operator who was able to schedule me in for the next morning. Josh arrived promptly and was very professional. He offered two solutions to my garage …

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Response from business owner

Dear Pluto – Thank you for taking the time to write a review for A-Authentic Garage Door Service Co. We truly appreciate you taking the time!

via Google